Privacy Policy for Alkali

Effective Date: 12/05/2024

At Alkali, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you engage with our services ("Services"). Please review it carefully. By using our Services, you agree to the terms outlined here.

Information We Collect

We collect both personal and non-personal information to provide a seamless experience:

A. Personal Information

  • Account Information: Name, email, phone number, password, and payment details.
  • Transaction Information: Purchases, sales, payment method, and shipping address.
  • Profile Information: Business details, including addresses and company name.

B. Non-Personal Information

  • Usage Data: Device type, browser type, IP address, and platform usage patterns.
  • Cookies & Tracking Technologies: Used to enhance user experience and analyze performance.

How We Use Your Information

  • To Provide Services: Facilitate transactions, manage accounts, and offer support.
  • To Process Transactions: Ensure secure and accurate payments and refunds.
  • To Communicate: Share updates like order confirmations and shipping details.
  • To Personalize Experience: Tailor services based on your preferences.
  • For Legal Compliance: Meet regulatory obligations and resolve disputes.

Sharing Your Information

We value your trust and do not sell your information. However, it may be shared in the following cases:

  • With Service Providers: Trusted third parties like payment processors.
  • With Other Users: Facilitate transactions between platform users.
  • For Legal Reasons: When required by law or court orders.
  • Business Transfers: During mergers or acquisitions.

Your Rights

Depending on your location, you may have rights over your personal data:

  • Access and Correction: Review and update your personal data.
  • Deletion: Request deletion, subject to legal obligations.
  • Opt-Out: Unsubscribe from promotional emails anytime.
  • Data Portability: Request a copy of your data in a usable format.

For assistance, email us at [email protected].

Changes to This Policy

This Privacy Policy may be updated periodically. Check back for the latest version, and feel free to reach out if you have questions.